Return Policy

Everything we sell is digital, so there is nothing to post back. What matters is simple: if the key you received is faulty, already used or not what the product page described, tell us within 7 days of delivery and we will replace it or refund you in full.

1. Our 7-day guarantee on faulty keys

Contact us within 7 days of receiving your key if:

• the key is rejected as invalid by the platform;
• the key has already been activated by someone else;
• the product does not match the description, edition, platform or region stated on its product page;
• you never received the key and it is not in your account or your spam folder.

This 7-day promise is our own service commitment and is in addition to — never instead of — the statutory rights described in section 5.

2. How to make a claim

Write to support@joltkeys.com with:

• your order number and the e-mail address used at checkout;
• the name of the product;
• the exact error message shown by the platform, ideally as a screenshot.

We normally verify a claim within 24–48 hours and keep you informed by e-mail.

3. What you get

If the claim is confirmed, you choose between a replacement key of the same product and a full refund of the amount paid. If a replacement is unavailable, we refund you.

4. Change of mind and the right of withdrawal

Consumers buying at a distance normally have 14 days to withdraw from a contract. For digital content delivered immediately, that right ends once delivery has begun, because at checkout you expressly ask for immediate delivery and acknowledge that you lose the right of withdrawal. In practice this means a working key that has been revealed to you cannot be returned simply because you changed your mind.

If your order has been paid but the key has not yet been delivered to you, you may still withdraw within 14 days and receive a full refund.

5. Your statutory rights

Independently of the 7-day promise above, we are liable under the Estonian Law of Obligations Act for digital content that does not conform to the contract. Where a lack of conformity becomes apparent within two years of delivery, you may require the product to be brought into conformity, or claim a price reduction or the cancellation of the contract, on the conditions provided by law. Please notify us of a lack of conformity within a reasonable time after discovering it. Nothing in this policy shortens or replaces those rights.

6. When we cannot refund

• The key has been successfully activated and the product works as described.
• The claim concerns a platform account being banned or restricted by the platform operator for reasons unrelated to the key.
• The key was bought for a platform, edition or region other than the one stated on the product page, where that information was clearly displayed before purchase.

Even in these cases, please contact us — we look at every claim individually, and your statutory rights remain available to you.

7. Refunds

Approved refunds are paid to the same payment method you used, at no cost to you, and no later than 14 days after we accept the claim. The time it takes to appear on your statement depends on your bank.

8. If we disagree

Contact us first at support@joltkeys.com. If we cannot reach an agreement, you may turn to the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, Endla 10a, 10122 Tallinn) or use the EU online dispute resolution platform at ec.europa.eu/odr.